Virtual Reception, Real Care
Reliable Support for
Modern Medical Practices
At Practice Pro Solutions, our Virtual Receptionists act as the warm, professional voice of your practice. From appointment bookings to recall reminders, we manage the day-to-day admin so your team can give patients the in-person attention they deserve.
Our Services
Virtual Reception, Real Care
Our Virtual Receptionists handle the day-to-day admin that keeps your practice running smoothly. From appointment bookings to patient recalls, we manage every detail with professionalism and care so your team can stay focused on patient care in-clinic.
Appointment Bookings
01
Every call answered with empathy and professionalism. We confirm details, check symptoms, and ensure patients are booked into the right type of appointment with all necessary notes recorded.
Non-Urgent Recalls
02
Gentle reminders via phone, SMS, or email — with up to three attempts ensuring patients are followed up respectfully without adding pressure on your onsite team.
Patient Registration (MyMedicare)
03
We take care of registering eligible patients through PRODA and Cubiko, ensuring they receive Medicare incentive benefits while keeping your records up to date.
Urgent Recalls
04
Handled swiftly and collaboratively. If phone attempts don’t succeed, our onsite team steps in with a physical letter to make sure patients never miss critical updates.
Care Plan Calls & Drafting
05
We reach out to eligible patients, schedule their visits, and draft care plans using templates already for clinical review.
Bulk Document Management
06
From uploading bulk documents to maintaining tidy inboxes, we ensure files are organised, flagged, and actioned without delays or duplication.
How It Works
Smooth, Professional, and Patient-Focused
Our Virtual Receptionists make sure every call is handled with care, every patient feels supported, and every appointment is accurately recorded. Here’s how we keep your front desk running without the stress.
Step 1 – Patient Reaches Out
Whether it’s a phone call or enquiry, our receptionists answer promptly with warmth and professionalism.
Step 2 – Appointment Confirmed
From standard visits to longer consults, the right appointment type is secured, fees explained, and notes added for seamless handover.
Step 3 – Calendar Updated
All bookings, recalls, and reminders are recorded instantly in your system keeping your schedule accurate and your team fully informed.
Why Choose Us
Virtual Receptionists Who Feel Like Part of Your Team
At Practice Pro Solutions, our Virtual Receptionists combine professionalism, empathy, and efficiency to keep your practice running smoothly and your patients cared for.
Who We Help
Our Virtual Receptionists support healthcare professionals of all kinds making patient communication seamless, reducing missed calls, and keeping your practice running smoothly
General Practitioners & Clinics
01
Ensure every patient call is answered, appointments are booked on time, and recalls are managed freeing your team to focus on delivering care.
Specialist Practices
02
From specialists with complex scheduling needs to regular follow-ups, we help coordinate appointments, confirmations, and reminders with accuracy.
Allied Health & Wellness Providers
03
Support for physiotherapists, psychologists, chiropractors, and other wellness professionals keeping communication clear, friendly, and consistent.
Small Practices & Solo Practitioners
04
Affordable, reliable receptionist support that ensures you never miss a patient call, without the cost of hiring full-time staff.
FAQ
Your Patients Deserve the Best First Impression
Our Virtual Receptionists make sure every call is answered with care, professionalism, and efficiency helping your practice run smoothly while you stay focused on patient care.
-
Making Every Call Count
Our Virtual Receptionists ensure patients always feel supported, while your practice runs smoothly and efficiently.
-
How do virtual receptionists help patients?
They ensure calls are answered promptly, questions are handled with care, and patients always feel valued and supported.
-
Do you handle bookings and reschedules?
Yes, we manage appointment scheduling, rescheduling, and cancellations directly in your system.
-
Is after-hours support available?
Absolutely. We can cover evenings, weekends, and peak hours so no patient call goes unanswered.
-
How secure is patient information?
All communication is HIPAA-compliant, ensuring sensitive patient data is always protected.
-
Can the service fit my practice needs?
Yes, our solutions are flexible and tailored to the unique requirements of your clinic or specialty.
Book Free Consultation
Still have questions? Let’s talk.
Subscribe to our Newsletter
